I am currently experiencing gear box issues with this car. I had encountered this problem twice last week (Wed & Thurs). What happened was that in the midst of driving, the safe mode kicked in, as a result the gear did not engage causing the speed of the car to drop, with a terribly strained sound coming from the engine. I could not even engage the reverse gear even when the car was stationary. Had to stop at the side of the road, turn off the engine and restart the car.
I brought it over to the Service Centre on 27 Feb, for a check up and the mechanic said that their troubleshooting showed that its a sporadic problem hence they cannot escalate the issue to replace the gear box. So i was told to go back and if it happens again bring it back for them to test again. Its extremely dangerous if this happened while i was overtaking another vehicle.
Clearly the message I got from VW wearnes service centre is that they will only take it seriously if this problem occurs again, i.e. they can test it as a permanent fault in the system or if I get into an accident in this vehicle.
By the way, my car is less than 3 months old, just had its first 1000 km service on 10th Feb 2010.
Not recommending anyone to buy this car....I honestly thought it was a to-die-for car. Forget it, despite how great the handling is this car is missing the most important & basic thing, a gear box thats suppose to be key to support its performance!
I can accept the faulty unit with the gear box. worse thing is service centre refuses to fix a this problem. How can this be a driver's issue when its barely 90 days old.
Am terribly disappointed. Please those who've already booked your cars, do take into consideration from both the sales & service aspects of your purchase before you make the final decision ...and those thinking of buying thenew Golf Gti m6, think again...
On Tuesday(03 Mar) evening at about 1030pm the safe mode kicked in again.. i had to stop at the side of the road and restart the car again.
Today VW Service Centre in Sg Besi took my car in for a check up. Guess what it tested the same, sporadic, and they said they cant do anything about it. Gosh I am so mad! I hate VW Malaysia.