After having paid more than RM100K+ for the car and received this type of unethical "customer service"!!!
This reminds me of my "golden" days with my Camry:
I encountered gear shift problem, sometimes it just downshift for no apparent reason and sometimes it just refused to up shift!!
Sent to the UMW SC and they needed 2 days to check.
(This 2 days also enabled me to have good experience in our country's very "efficient" LRT service-took more than 4 hours from home to office in Klang!!)
Then when I took delivery of the car, they said they cannot find anything wrong!!
So in frustration and after getting some tips from the forummers here(yes, here in Autoworld), I dismantled the glove compartment and to my surprise and delight, the cable connecting the ECU to the GB dropped off!!
This means all the time the cable is tangling with loose connections!!
Then I recalled it was the air con guy's fault for not fully inserted the connectors (after he serviced the air-con) until the clips are fastened with a "click" sound!!
After a few days confirming everything was in order, I went back and taruh those SCs kau kau!!!
In another instant when I encountered suspension noise whenever on humps and uneven road, the SC found out the rubber bushing on the lower arm was damaged. They would not replace only the bushing but have to replace the whole arm which cost around RM700!!!
I then told the manager, if whenever his car encounters a puncture, don't repair-just throw his whole car into the river!!
Eventually went to my mechanic to have the bushing replace for RM120.
We are consumers and customers to buy their products to enjoy the convenience and fun in driving and the maintenance/ technical part should be in the safe hands of those so-called SCs.
Is this the case here in Bolehland??
That's why i never go to the Authorized Service Center coz those Mechanic is from Fresh Graduate and less technical skills. Everything depends on the book. If any part faulty or failure, by changing the whose module is the fastest way. By the way, you're paying the cost not them........