Jump to content

Welcome to Autoworld Forum !

Sign In or Register to gain full access to our forums. By registering with us, you'll be able to discuss, share and private message with other members of our community.

Close
Photo

Anyone Service His/her Pug At Geotauto Pj?


  • Please log in to reply

#31
intermilan

Posted 29 October 2014 - 10:59 AM

intermilan

    Fast & Furious

  • Members
  • PipPipPip
  • 1,555 posts
QUOTE (paperone @ Oct 27 2014, 06:34 PM) <{POST_SNAPBACK}>
They deleted my thread where they throw insults at me and when Nasim(clic) call them to resolve the problem, they say there is not enough evidence to show that they insulted me. Marvellous, luckily I kept a print screen of the thread and sent to Nasim. Unethical. Truly unethical, this is how Mohd Sultan the owner does his work, attack client and then throw them aside. They are bullies.


Its quite a serious accusation you made there (and other accusations you made against Geot on a few other threads).
To be fair, you should consider backing up your claim by sharing the print screen for some credibility.
The FB link didn't seems to work anymore.

You also posted the same comment (here) in other threads too.. that's seems like 'spamming'.
Perhaps you should scale it back, and just focus on sharing your experience in a single thread or in a new thread.

Hopefully, Nasim (the proper channel to raise your grievance since Geot is an authorised SC) would be able to sort it out for you.

#32
shoburn

Posted 22 December 2014 - 01:01 PM

shoburn

    Member

  • Members
  • Pip
  • 10 posts
I went to Geotauto a couple of times previously. All was fairly OK. Liked them then due to they were using Total Engine Oil and most of Nasim's workshop at that time dont.

Anyway, the last visit there was a really bad one that I had stopped going there.

I went that at around 9++ am to do normal oil service and to get them to check my air-cond vent due to some smell that comes in.

I informed them that I will be waiting and not leave the workshop. Saw them working on my car from 10 something to around 12 something. Then no one touches my car. At 4 something, the SA just casually came to me and said that they do not have the time to look at the aircond vent. And told me that if I still insist of check it, I should leave my car with them for a couple of days.

I got so furious, firstly they didn't tell me this when I sent my car in the morning. They still made me wait until 4pm to tell me this. So since I was so angry, the SA told me to wait for a bit and they will work on it. And guess what, at 5.30pm, they still tell me that they couldn't check the aircond as the aircond mechanic left at 5pm.

I then confronted the manager, the manager just told me this, "Nothing much I can do, I already asked them to work on it. You talk to them if you are unhappy about it."

I immediately called the customer service and complaint about this. They just told me to take my car to Bluebox. They even made the appointment for me and got SA from Bluebox to call me.

For me, this is just plain dumb for a workshop to make the customer wait and wait.....

I have been going to Bluebox only ever since, so far no complaint against Bluebox from me.



#33
MASsenger

Posted 07 January 2015 - 10:20 AM

MASsenger

    Fast & Furious

  • Members
  • PipPipPip
  • 1,393 posts
QUOTE (shoburn @ Dec 22 2014, 01:01 PM) <{POST_SNAPBACK}>
I went to Geotauto a couple of times previously. All was fairly OK. Liked them then due to they were using Total Engine Oil and most of Nasim's workshop at that time dont.

Anyway, the last visit there was a really bad one that I had stopped going there.

I went that at around 9++ am to do normal oil service and to get them to check my air-cond vent due to some smell that comes in.

I informed them that I will be waiting and not leave the workshop. Saw them working on my car from 10 something to around 12 something. Then no one touches my car. At 4 something, the SA just casually came to me and said that they do not have the time to look at the aircond vent. And told me that if I still insist of check it, I should leave my car with them for a couple of days.

I got so furious, firstly they didn't tell me this when I sent my car in the morning. They still made me wait until 4pm to tell me this. So since I was so angry, the SA told me to wait for a bit and they will work on it. And guess what, at 5.30pm, they still tell me that they couldn't check the aircond as the aircond mechanic left at 5pm.

I then confronted the manager, the manager just told me this, "Nothing much I can do, I already asked them to work on it. You talk to them if you are unhappy about it."

I immediately called the customer service and complaint about this. They just told me to take my car to Bluebox. They even made the appointment for me and got SA from Bluebox to call me.

For me, this is just plain dumb for a workshop to make the customer wait and wait.....

I have been going to Bluebox only ever since, so far no complaint against Bluebox from me.

I understand your frustration. It is very poor customer service.

I was at Geoauto last week for major service. All fluids were change on my car and work completed in 2+hrs. This was because I was the 1st customer on that day,waited for the doors to open 8 am itself. The guy after me,308, came for aircon malfunction. Since my car was done and I was about to leave, he told me no one has worked on his car yet. I think they were waiting for aircon service expert from outside.

The problem here is that most Peugeot SC are not setup for aircon service. I believe aircon experts are called in when needed. All this requires good coordination by front desk staff and availability of aircon service men at short notice. We can see how the process can break down very easily,especially with Bolehland work ethics!

It would be a great help, if the customer is advised as follows:
1) Where he could go for authorized aircon service.
2) There would be a delay if aircon service is needed at attending SC.

I'm not sure all Bluebox SC have aircon service. As for Geoauto as SC,I rate them as satisfactory for normal service. I use them as last minute, but was told they too will implement service by booking. Can't comment on their capability for serious malfunction! Would probably use Glenmarie or Balakong for serious malfunction.

Tq for the feedback, at least I'm going to ask these questions before sending my car for aircon service!

The REALdeal


#34
kennyng111

Posted 11 January 2015 - 02:10 PM

kennyng111

    Driver

  • Members
  • Pip
  • 46 posts
QUOTE (MASsenger @ Jan 7 2015, 10:20 AM) <{POST_SNAPBACK}>
I understand your frustration. It is very poor customer service.

I was at Geoauto last week for major service. All fluids were change on my car and work completed in 2+hrs. This was because I was the 1st customer on that day,waited for the doors to open 8 am itself. The guy after me,308, came for aircon malfunction. Since my car was done and I was about to leave, he told me no one has worked on his car yet. I think they were waiting for aircon service expert from outside.

The problem here is that most Peugeot SC are not setup for aircon service. I believe aircon experts are called in when needed. All this requires good coordination by front desk staff and availability of aircon service men at short notice. We can see how the process can break down very easily,especially with Bolehland work ethics!

It would be a great help, if the customer is advised as follows:
1) Where he could go for authorized aircon service.
2) There would be a delay if aircon service is needed at attending SC.

I'm not sure all Bluebox SC have aircon service. As for Geoauto as SC,I rate them as satisfactory for normal service. I use them as last minute, but was told they too will implement service by booking. Can't comment on their capability for serious malfunction! Would probably use Glenmarie or Balakong for serious malfunction.

Tq for the feedback, at least I'm going to ask these questions before sending my car for aircon service!



My opinion is that car owners should go direct to Aircond Manufacturers of your car's system e.g. Denso & Sanden are both in Hicom Glenmarie. They have service outlets there. And warranty should remain as they are the "final resort". APM is in port klang. Auto Air is in Balakong i think. Not sure about other brands

Not sure about